Terms Of Use

Who operates this website?

This website (including sub-sites and including text, images, videos, software, products, services, and other information contained in or presented on the website; all together mentioned as the “Website”) is provided by Susana Martins Jewellery LLC, a company registered in SHAMS Free Zone Authority with the formation number: 2008731.01, based in The United Arab Emirates.

For more information, please contact us at [email protected]

Application of these Terms of Use

These Terms of Use (the “Terms of Use”), together with our privacy policy (the “Privacy Policy”), apply to any use of the Website.

Visitors of the Website (“user” or “you”) may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and understood the Terms of Use and Privacy Policy and agree to be bound by all parts of the Terms of Use.

The client using the website who is Minor /under 18 shall not register as a User of the website and shall not transact on or use the website.

The cardholder must retain a copy of transaction records, Merchant policies, and rules.


Making a payment with us couldn’t be simpler.

  • We accept Visa, Mastercard, American Express, Apple Pay, Samsung Pay, and online credit provided by Tabby.
  • We do not accept cheques. 
  • You have the option to convert your purchases of up to 6000 AED into monthly installments subject to the Terms & Conditions of the provider Tabby; see the link https://helpcenter.tabby.ai/hc/en-ae

This option will be made available to you at the time of Secure Checkout, where you can select the period over which you want to spread the payments for the purchase, along with any fees or interest, if applicable.



The currency will default to the currency of the region you are browsing in, which you can change at the top right-hand side of the home page. However, the payments at the checkout will be converted to AED – United Arab Emirates Dirham, the country’s currency where the company Susana Martins Jewellery is formed and based. 



After following the steps to place your order, fill in your preferred payment methods and details.

You will receive an email to inform you that your order has been placed. However, this does not mean that your order has been confirmed. If settling by payment card or bank transfer, your order will only be accepted once your card payment has been approved and/or when the bank transfer is credited into our bank account.

From here, you will then receive a second email from us confirming your order. In the event of a problem, however, we will quickly inform you. 

For further help or technical issues, please contact our customer care team from 10 am-10 pm at our email [email protected].

Using our Website 

While we try to ensure that the information in or through the Website is accurate, we do not provide any warranties, express or implied, concerning its correctness, completeness, currentness, reliability, suitability for any purpose or otherwise (including for any information provided by third parties).

We may change, add or remove information on the Website and its structure and functions at any time at our sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such.

We may also block Users from accessing the Website or parts of it or require certain conditions to be fulfilled for such access.

We do not provide any warranties, express or implied, concerning the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software.

Moreover, we do not guarantee that the website’s information has not been altered through technical defects or by unauthorized third parties.

Delivery Policy:

susanamartins.com will NOT deal or provide any services or products to any of OFAC sanctions countries according to UAE law”.

Order Confirmation/Receipts

We will send you the order confirmation/receipts/Products (as applicable) only after approval of your payment and funds are credited to our bank account.

Limitation of liability:

We exclude our liability, and that of our agents and independent contractors, and our and their employees and officers, for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law.

Third-party content, links to other websites:

We do not assume any responsibility for third-party content (including any activities available for order requests and information relating to such activities) that may be available through the Website and for content linked to the Website or which are linked to from it or referred to. We do not recommend or endorse such content and will not have any liability. Where we link to third-party websites, you use such websites at your own risk.

We recommend reading the policies of these websites and reviewing how these websites may process personally identifiable data relating to you.

If you think we have illicit content on the Website, please send an email to [email protected]

Intellectual property rights

As between you and us, the Website remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law).

You acquire no rights in the Website and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website.

You may access and view the Website but not incorporate it into other websites and not copy, present, license, publish, download, upload, send, or make it perceptible in any other way without our prior written consent.

Privacy & Cookies
This is the Privacy Notice (“Notice” by data controller) of Susana Martins Jewellery Trading Platforms.
This Notice, together with our Terms of Use, is the terms on which we process any personal data obtained in connection with your use of and interaction with our digital Platforms or any other online presence that is given to us.
At Susana Martins Jewellery we make the utmost efforts to ensure the privacy of our Customers, Clients, & any other parties we collect information from.
We take all the necessary steps to ensure that this information is only used for the intended purpose unless required by law or to facilitate your business processes, such as (but not limited to) shipping.
In compliance with the new GDPR (General Data Protection Regulation), Data Protection Act 1998, & other International Best Data Management Practices, we give our customers & clients choices on how they would like their information to be handled by us.
We may, from time to time, collect information about users of our Platforms (including but not limited to IP Addresses, cookies, website preferences, and analytics, amongst others), which is used strictly to enhance the user experience, display our Platforms correctly on user’s computing devices & peripherals, business processing, & convenience on the Platforms. Users reserve the right to instruct us on how to manage their information with us (including opting out, right to access, & correct to be forgotten) by writing to our data admin. Furthermore, we welcome and are happy to entertain any concerns or inquiries that our users may have regarding their info by writing to us at [email protected]
By creating an account with us, filling out personal data forms, signing up for our mailing list, or furnishing us with other information over any media device or Platform, you are hereby willingly consenting to authorize us to keep and store your data and use it for business purposes.
What is a cookie?
A cookie is a small data file that is sent to your computer or another device from a website and is stored in your computer’s hard drive when you visit that website.
There are different types of cookies that are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given, and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests or to measure the number of site visits and the most popular pages users visit.
Broadly, there are two different types of browser cookies, (i) session cookies, which are stored in the computer’s memory during a user’s browsing session and are automatically deleted from your computer when the browser is closed or the session is deemed to have ended; and (ii) persistent cookies, which are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
Why do we use cookies?
Cookies enable us to customize our website and what we offer you so we can deliver a better online service.
We use cookies to remember your choices:
          1.   Whether you are logged in to your account
          2.   Name and demographic
          3.   Storing information about the usage of our website
How do cookies help you?
By using cookies to remember your settings, Susana Martins Jewellery, LLC is able to offer a personalized and optimized experience to you when using our website.
Cart – The association with your shopping cart (logged-in customers only) – applies to logged-in customers only.
Sharing of data from cookies
We will not sell or share your personal information with third parties.
How can you control the use of cookies?
Most web browsers automatically accept cookies and your use of this website constitutes your consent to this website setting cookies on your computer or another device.
It is possible to disable cookies on most web browsers.
We recommend that if you do not want this website to set cookies on your computer or another device, you should either not use the site and delete any Susana Martins Fine Jewellery cookies that may have already been placed or change the settings in your website browser to disable cookies.
However, because cookies allow you to take advantage of some of this website’s essential features, we recommend you turn them on.
Learn more about cookies:
To find out more about cookies in general, either search in Google or visit aboutcookies.org or allaboutcookies.org

Amendments to the Terms of Use

We may amend these Terms of Use at any time and immediately.

If we make amendments, they apply as of the date of their publication on the Website.

We expect you to refer to this section regularly to make sure you are familiar with the applicable Terms of Use.

Any further use of the Website following such amendments means you consent to the amendment.

Applicable law and jurisdiction

These Terms of Use and any disputes arising out of or in connection with it are subject to the substantive laws of Dubai UAE and will be subject to the exclusive jurisdiction of the courts at our seat, provided that we may bring actions against users for infringement of intellectual property rights before any competent court, and subject to mandatory law.

Susana Martins Jewellery, LLC 2024


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