Products FAQ

 

Do you take custom-made orders?

Yes, we want clients to feel free to add their personal touch. Book an appointment at atelier@susanamartins.com

What materials do you work with?

We work in 18k gold, in rose, white, yellow color or gold with black rhodium coating, all the pieces are engraved with Au750.

Do you provide after-sales customer care?

Yes, we are always available to provide customer care service,  this might be subject to a quotation in the case of a repair outside of the guaranty.  In the case of a manufacturing flaw, the repair will be free of charge. T&Cs apply, see Product Policy.

How can I know my ring size?

To obtain the most accurate measurement of your finger, measure at room temperature, when your hands are not unusually cold or warm.

Alternatively to work out your size from an existing ring, measure the ring and use our sizing guide.

 
 
CARE TIPS
 
PEARLS
 
Do NOT  store pearls in an airtight package such as a plastic bag: remember, pearls need moisture. If the environment is too dry, the pearls may crack. If placing the pearls in a safety deposit box or in a hot environment, leave a damp cloth nearby, and try to get them out of there as quickly as you can.
 
– Pearls should be stored away from other objects or jewelry that may scratch their surfaces. Wrap the pearls in linen, soft cloth, or place them in a soft pouch.
 
Pearl Care Tips
 
– Gently wipe pearls with a soft cloth to remove sweat, perfume, excess oils, or dirt before putting them away.
 
– Make sure to put pearls on after finished spraying perfume or hairspray and putting on makeup. Be very careful with chemical substances as they will eat holes in the pearl nacre
 
– Remove pearls before exercising to keep them away from perspiration
 
– Do not submerge your pearls in water – no showers, no dishes, no swimming. The chlorine in the water will eat away at the epoxy securing the pearls to their mountings, and soaking the silk your pearls are strung on causes it to stretch out and break early.
 
EMERALDS
 
Emeralds Are Not Exactly Soft Gemstones. With A Hardness Of 7.5 To 8 On The Moh’s Scale, They Are Not Easily Scratched. However, Emeralds By Nature Have Inclusions (or garden) and Also Minute Surface- Reaching Breaks. These Characteristics Of All Emeralds Make Them
Prone To Chipping Or Breaking On Impact.
 
Stability:
Heat can damage emeralds, especially by extending existing fractures. Light and chemicals can cause the oils, resins, and polymers used to fill
surface-reaching fractures to alter in appearance or deteriorate. We advised cleaning the Emeralds that are exposed to the light of the showcase with soft cotton cloth with a small drop of “baby oil”.
 
Care:
Emeralds are stones that require more care in wearing than ruby or sapphire. Even so, emeralds are beautiful stones for all types of jewelry
and with proper care will last for generations.
-Never wear your emeralds while showering, swimming, or while performing household chores.
Always put your jewelry on after you’ve applied make-up, hairspray, or perfume, or the chemicals may damage the emeralds. Your emerald jewelry can be easily scratched, so be sure to store it separately from other gemstones and jewellery to avoid contact.
The best way to clean an emerald, loose or in jewelry, is to wipe the emerald with a clean wiping cloth.
 
Note: Emerald jewelry may need to be re-oiled after several years, and this procedure should only be done by a professional.
 
RUBY AND SAPPHIRE
 
Rubies are made of the same material as sapphire – corundum. Interestingly, all other corundum colors are called sapphire except red, which has the prestige of having its own name – ruby.
 
Sapphires are one of the most important of all the loose colored gemstones and come in a wide variety of “fancy” colors: blue, pink, yellow, green, purple, orange, padparadscha, blue-green, lemon yellow, color change, and black color. With a hardness of 9 on the Moh’s scale, loose-cut sapphires are extremely hard tough, and durable.
 
Corundum (ruby and sapphire) has excellent toughness and no cleavage, which is a tendency to break when struck. This makes it a great choice for rings and other mountings subject to daily wear, however, that like any gemstone, a ruby may chip or crack due to blunt impact. This is especially true when mounted in a ring or bracelet. Corundum is stable under normal wearing conditions, which means it is resistant to the effects of heat, light, and common chemicals.
 
Care Tips:
 
1. Because rubies and sapphires are very hard, foreign matter accumulates on surfaces, causing a faded or cloudy appearance.
Keep your gems as clean as possible by applying lotions, perfumes, and sprays before putting on your jewelry.
 
2. To eliminate dullness, it is possible to clean rubies and sapphires at home by applying a mixture of mild liquid soap and warm water. Gently scrub your rubies and the jewelry mounting using a soft toothbrush. Rinse immediately with clean warm water and dry with a lint-free cloth for sparkling results.
 
DIAMONDS
 
Diamond is the hardest natural substance on Earth. It can cut any kind of rock or metal, but only another diamond can cut a diamond. In fact, to burn a diamond, it must be heated to between 1290-1650 degrees Fahrenheit. Yet the oil deposited from the mere touch of a human finger can cause dirt to collect and make this nearly indestructible gemstone quickly lose its sparkling appeal.
 
Diamonds are natural magnets for grease, so they’re not easy to keep clean. When a diamond is handled, the oils from your fingers adhere to the diamond’s surface and affect its brilliance and fire.
 
A simple plan to keep diamond jewelry looking beautiful is to soak it in a gentle degreasing solution, such as water with a few drops of mild dish soap, once or twice a week. After you remove the diamond from the cleaning solution, use a soft, clean toothbrush to remove any remaining dirt. DON’T TAKE THE RING FROM HOT WATER TO COLD WATER IMMEDIATELY.
 
When cleaning your diamond jewelry, allow a 15-second window when switching from hot to cold water. The toothbrush should be new and reserved exclusively for cleaning your jewelry. Use it to clean hard-to-reach places like the back of the diamond, which tends to collect the most oil and dirt.
 
Chlorine bleach or abrasives (such as household cleansers or toothpaste) should never be used when cleaning diamond jewelry. Chemicals like chlorine can damage some of the metals used to alloy gold for diamond settings and abrasives can scratch gold and other metals.
 
IMPORTANT NOTE :
 
While diamonds triumph in hardness and stability, their toughness presents a vulnerability that, if the conditions are just right, can cause a diamond to break. … Diamonds are vulnerable to chipping, fracturing, or even breaking apart along their cleavage lines.
 
Note:
When gemologists classify different stones, there are three major elements they use to determine durability:
– Hardness, or how easy it is scratched
-Toughness, or how well it stands up to breakage or chipping.
– Stability, or how well it stands up to thermal changes, like temperature.
 
AQUAMARINE
 
Aquamarine is 7.5 to 8 on the Mohs scale, so it is a durable gemstone for jewellery as long as it is treated with care to protect it against scratching and hard knocks. Professional cleaning is recommended.
 
Curiosity:
Although aquamarine gemstones can be easily confused with blue topaz, aquamarine is much more rare and valuable. Aquamarine is related to emerald since both belong to the gemstone family of Beryls. Heat exposure is not recommended for aquamarine, but the color is stable against light exposure.
 
One of the most popular misconceptions about aquamarine is that its color should be just blue. Most consumers do prefer a dark blue aquamarine color. However, natural, untreated aquamarine is gemologically described as a transparent, bluish-green variety of beryl.
 
TOPAZ
 
Never apply lotion or use hand sanitizer while wearing topaz. When it comes time to clean your topaz, do not use any special jewelry cleaners as they contain chemicals and acids often too harsh for this stone. Merely soak it in a solution of slightly warm water and mild dish soap for 10 to 15 minutes instead.
 
Topaz can be made into an almost limitless variety of jewelry due to its versatility. Topaz is very hard (8 on the Mohs scale), which gives it durability and resistance to scratches.
 
A variety of impurities and treatments may make topaz intense red, pale gray, reddish-orange, pale green, or pink (rare), and opaque to translucent/transparent.
 
Naturally occurring blue topaz is quite rare.
 
AMETHYST
 
Amethyst is made of a very common crystal that is abundantly found across the world – quartz. Quartz comes in a variety of colors and
these are known by different names (citrine and rose quartz are some examples). Distinguished by its purple color, amethyst has shades ranging from light lavender to dark purple. Its hue is caused by infections in the crystal lattice coming from irradiation, contamination of trace elements, and iron impurities.
 
Amethyst rates a 7 on the Mohs scale and has good toughness, so it is suitable for all jewelry types. This includes rings as long as the wearer understands the limits of its hardness.
 
Heating is the most common treatment used on amethyst. When amethysts are too dark or too light it can affect the beauty of the stone. By heating, the color is changed either by darkening, lightening or just completely changing the hue of the crystal.
 
Cleaning:
Amethyst can be safely cleaned with warm soapy water. Ultrasonic cleaners are usually safe except in the rare instances where a stone is dyed or treated by fracture filling. Steam cleaning is not recommended, and amethyst should not be subjected to heat.
 
To know more about a specific gem, metal or technical support email us at atelier@@susanamartins.com
 
Susana Martins Fine Jewellery 2021
 
 
 
 

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