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Return/Refund & Product Policy - Susana Martins
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Return/Refund & Product Policy

 

SHIPPING
All our pieces are handcrafted by expert artisans. If your order is not in stock will be specially made for you. This might take up to 2 weeks.
The jewellery will be shipped from Dubai, UAE, to your country by an expert courier. The shipment is insured and free of charge for all orders; however, custom taxes and duties might apply. Please contact the authorities of your country if you are unsure about the amount.
Confirmed payments will receive the tracking number within 48 hours (if the product is in stock).
Our courier cannot deliver to PO, APO, or FPO box address; you may request the shipment to be held for pickup. The receiver will then be able to pick up the shipment at the local courier station.
Note: The receiver address is required for customs on international shipments.
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